How to set up and troubleshoot your aBEAN EarbudsUpdated a month ago

Use this Knowledge for setup and troubleshooting specific to aBEAN earbuds.

- Do not repeat troubleshooting steps the customer has already tried.
- Use the separate Knowledge How to reset headphones and in-ear headphones when a reset is needed.

First-time setup

1. Remove the protective plastic from the bottom of both earbuds.
2. Place both earbuds in the charging case.
3. Charge them fully. The charging status is indicated on the case.
4. When fully charged, remove both earbuds from the case.
5. Wait until only one earbud is blinking.
6. Open the Bluetooth settings on the customer's device.
7. Connect to either aBEAN L or aBEAN R.
8. Both earbuds should then play audio together.

If one or both earbuds do not charge or light up in the case

- Check whether both earbuds light up when placed in the charging case.
- If an earbud does not light up, gently press it down into the case and adjust its position slightly to make sure it has contact with the charging points.
- Do not automatically conclude that the earbud, charging case, or battery is defective.

If the earbuds do not connect or work together

- Remove aBEAN from the Bluetooth menu on the customer's device by selecting "Forget" or "Remove device".
- If the issue remains, use How to reset headphones and in-ear headphones and follow the reset procedure specifically listed for aBEAN.
- Do not invent or use another reset procedure.

If the issue remains unresolved

- Continue with any other relevant approved troubleshooting for aBEAN and the customer's specific issue.
- Do not repeatedly reset the earbuds.
- If approved troubleshooting does not resolve the issue, continue according to the relevant defective/non-working product Skill.
- Do not automatically promise a replacement, refund, repair, return label, or other outcome.