Product troubleshoot
Find quick guides to solve issues and learn more about your products.
Problems with my alarm clock
Troubleshooting and issue identification for one of the alarm clocks: IVY / Bell
My wireless charger is not working
Follow the steps below one at a time:. 1. Ensure constant power. Almost all of our wireless chargers must be connected to power at all times to function. A wireless charger means that it can be used to charge wirelessly compatible devices. Wireless c
How to set up and troubleshoot your aBEAN Earbuds
When you want to use your aBEAN's, start by removing the plastic from the bottom of the beans, place them back in the case, and charge them to 100% (this is indicated on the case). Once they are fully charged, take both beans out of the case and wait
My speaker won’t connect (Bluetooth issues)
Is your speaker not pairing, not connecting, or disconnecting unexpectedly? Follow the steps below. Try connecting the speaker to another phone, tablet, or computer. If it works → The issue is likely your original device. If it does not work → Contin
Speaker won’t turn on
If your speaker does not power on, try the following:. Use the original cable or test another cable and adapter. If it works with another cable, the original cable is defective. See reset guide here:👉 [Link to reset article]. If the product still do
How to reset your speaker
⚠️ Important: Always remove the speaker from your Bluetooth menu before resetting. Reset methods vary by model. It must be 5 quick presses. If it doesn’t work the first time, try once more. aBOOM+. aGO mini. aJAZZ+. aLOOMI. aMAJOR 2. Bell (K button).
Troubleshoot - headphones and in-ears
Try connecting the headphones to other devices to see if the issues persist. If you experience issues with other devices, you should reset your headphones. Always start by removing the headphones from your Bluetooth menu. aBEAT and aBEAT Qi:. Hold th
My powerbank doesn't work
If your power bank does not turn on or charge devices, try the following steps:. Start by charging the power bank for 6 hours. Try different USB cables and power adapters to check that the issue is not caused by a faulty cable or adapter. If your pow
What do I do if I can't get my product to work?
If your product is not working or charging, restart it and use different cables and adapters. If this doesn't help and your product was bought within the last two years, contact the store where you purchased it. If you purchased the product on kreafu
My product won't charge
There are two important questions when your product does not charge: Has it worked before? Or is it a new product?. If you have just unpacked your new product and it will not charge, we recommend that you first check whether the cable is defective. Y
When aTUNE is turned on, it makes an unpleasant sound
Try charging the radio to 100% and then reset it by holding a paper clip inside the hole on the back of the aTUNE. If the antenna is folded down, the hole is hidden behind it. If this does not work, and you suspect the product is defective, please fo
My product has become sticky
The stickiness issue is a known and natural occurrence with certain types of plastics. In some cases, you can mix baking soda/potato starch with lukewarm water to gently polish away the oils and sticky residue. Tip 1: Mix 20g baking soda with 15ml wa