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Kreafunk

All our wireless chargers must be plugged in at all times.Check if your phone/device supports wireless charging.Take the cover off your phone (if you have a cover on) and see if it charges.Check with multiple cables, adapters and devices.Reset by unplugging. E.g. by:aWAKE, Ellie, wiTRAY, aCLEAN, reCHARGE, reCHARGE+ and wiCHARGE 2.Contact our support if this does not solve your problem.

All our wireless chargers must be plugged in at all times. Check if your phone/device supports wireless charging. Take the cover off your phone (if you have a cover on) and see if it charges. Check with multiple cables, adapters and devices. Reset by

My wireless charger is not working

Product troubleshoot

My order was marked delivered but it’s not here.

How long does delivery take?

What do I do if I receive the wrong item in my order?

Delivery

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Troubleshoot - Speakers

Troubleshoot - headphones and in-ears

Troubleshoot - power banks

What do I do if I can't get my product to work?

My product won't charge

When aTUNE is turned on, it makes an unpleasant sound

My product has become sticky

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Returns and refunds

My wireless charger is not workingUpdated a year ago