My wireless charger is not workingUpdated a month ago

My wireless charger is not working

Use this Knowledge when a Kreafunk wireless charger does not charge a compatible device.

- Identify the customer's exact product model when model-specific information is needed.
- Do not repeat troubleshooting steps the customer has already tried.
- Use only approved Kreafunk troubleshooting and product information.

1. Ensure the charger has power

- Most Kreafunk wireless chargers must be connected to a power outlet using a cable and compatible power adapter while in use.
- "Wireless charging" means that the phone or compatible device does not need a cable connected directly to it. It does not mean that the charger itself has a built-in battery.
- If a customer expects the wireless charger to work without being connected to power, explain this distinction before continuing with troubleshooting.
- reCHARGE GO and toCHARGE qi have a built-in battery and can charge a compatible device without being connected to external power.

2. Check wireless charging compatibility

- Make sure the phone or device supports wireless charging.
- If relevant, remove the phone case and try again.
- Some phone cases may interfere with wireless charging.

3. Test with other compatible equipment

If the issue remains, try:

- Another compatible cable.
- Another compatible power adapter.
- Another wireless-charging-compatible phone or device, if available.
- Do not automatically conclude that the charger, cable, adapter, or customer's device is defective based on a single test.

4. Power cycle the charger

- Disconnect the charger from its power source for approximately 10 seconds.
- Reconnect the charger and test wireless charging again.

If the issue remains unresolved

- Continue with any other relevant approved troubleshooting for the customer's exact product model and issue.
- Do not repeat troubleshooting steps the customer has already tried.
- If approved troubleshooting does not resolve the issue, continue according to the relevant defective/non-working product Skill.
- Do not automatically promise a replacement, refund, repair, return label, or other outcome.

Products covered by this Knowledge include

- Ellie
- wiCHARGE 2
- wiCHARGE 3
- wiCHARGE Stone
- reCHARGE
- reCHARGE+
- Paddy
- Wakie / formerly aWAKE