Speaker won’t turn onUpdated a month ago
If a speaker does not turn on:
- Make sure the speaker has been charged using a compatible charging cable and power source.
- If relevant, test another compatible charging cable and power adapter.
- Reset the speaker if an approved reset procedure is available for the customer's exact model. Use the Knowledge article “How to reset your speaker” to find the correct model-specific reset procedure. If the model is not listed there, use the product's approved manual. Do not invent or use a generic reset procedure.
- Complete all relevant approved troubleshooting steps before requesting purchase details or moving to claim handling.
If the issue remains unresolved, continue according to the relevant defective/non-working product Skill.