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<p>Start by allowing it to charge for 6 hours. Test with different cables and devices.&#xA0;</p><p>Please note that our power banks are not compatible with charging computers.</p>

Start by allowing it to charge for 6 hours. Test with different cables and devices. Please note that our power banks are not compatible with charging computers.

Troubleshoot - power banks

Product troubleshoot

My order was marked delivered but it’s not here.

How long does delivery take?

What do I do if I receive the wrong item in my order?

Delivery

How to set up and troubleshoot your aBEAN Earbuds

Troubleshoot - Speakers

Troubleshoot - headphones and in-ears

What do I do if I can't get my product to work?

My product won't charge

My wireless charger is not working

When aTUNE is turned on, it makes an unpleasant sound

My product has become sticky

What’s your return policy?

How do I make a return?

Returns and refunds

Troubleshoot - power banksUpdated a year ago