What is your return policy?

For purchases made directly from Kreafunk’s webshop, you have 30 days from receiving your product to request a return.

Products should be returned unused and in their original, intact packaging. If the product has been used or the packaging is damaged, this may affect the refund amount. Please contact us if you are unsure about your return.

Products purchased from another retailer must be returned through that retailer.

Can I return in-ear headphones?

For hygiene reasons, our ordinary return policy excludes in-ear headphones once the protective plastic or seal has been removed and the headphones have been tried in the ears.

If you are unsure whether this applies to your product, please contact us for help.

How do I return my order?

1. Complete the return slip included on the back of your delivery note. Include your name, order number and the reason for your return.

2. Place the return slip inside the parcel with the product.

3. Pack the product securely and arrange delivery directly to:

Kreafunk ApS
Karupvej 6
8000 Aarhus C
Denmark

If you no longer have your return slip, you can download one from the “Retur” section on our return page.

You arrange and pay for shipping for ordinary returns. We do not provide return shipping labels. The return slip goes inside the parcel and is not a shipping label.

Send your parcel directly to Kreafunk’s address. We do not collect parcels from parcel shops.

Please do not use DAO for returns, as deliveries may occur outside our opening hours.

Can I drop off my return?

You are welcome to arrange a drop-off at our headquarters. Please contact us beforehand at [email protected] or +45 96 99 00 20.

Opening hours:
Monday–Thursday: 08:00–16:00
Friday: 08:00–15:00

When will I receive my refund?

According to our terms, refunds are issued within 14 days of receiving your notice of return. We may withhold the refund until we receive the product or proof that it has been sent back.

Refunds are made using the original payment method. Once issued, the time it takes for the refund to appear depends on your bank or payment provider.

If you need help checking your refund, please send your order number and the tracking number for your return shipment, unless you have already shared them.

Is your product faulty or damaged?

Please contact us before returning it, so we can help with troubleshooting where appropriate and explain the next steps.

Refusing delivery or leaving a parcel uncollected does not replace notifying us that you wish to cancel or return your order. Please contact us so we can help with the next steps.